Exchange & Return Policy

Condition of the Product

To be eligible for an exchange or return, the product must be in its original condition. This includes all tags, labels, and packaging intact. The item must not be used, washed, or damaged in any way.

Exchange Policy

Customers may request an exchange within 3 days of receiving their order. Please ensure the product meets the eligibility criteria stated above.

Return & Refund Policy

We do offer refunds; however, a 20% deduction will be applied to the refunded amount as a restocking fee.
Returns must be initiated within 5 days of the delivery date.
We kindly advise all customers to carefully review the product description and size guide before placing an order to avoid any inconvenience.

Sale & Clearance Items

Please note that items purchased during sales or stock clearance events are not eligible for exchange or refund under any circumstances.

Exchange Policy

Eligibility

We are pleased to offer exchanges for items purchased directly from our official store or website.
Exchanges must be requested within 3 days of the purchase date.

Conditions for Exchange

To ensure a smooth exchange process, kindly note the following conditions:

• The item must be in its original, unused condition, with all tags, labels, and packaging intact.
• A valid proof of purchase, such as a receipt or order confirmation, is required.
• Customized or personalized jewelry items are not eligible for exchange, unless a manufacturing defect is present.

How to Request an Exchange

To initiate an exchange, we kindly ask that you reach out to our customer support team via phone, email, or by submitting a request through the designated form on our website.
Our team will be happy to guide you through the process and provide instructions for securely packaging and returning your item.

Exchange Options

Customers may select from the following options:

• Exchange for another item of equal or lesser value – If the new item is of lesser value, the price difference will be refunded.
• Exchange for an item of higher value – Customers will simply pay the difference in price.
• Exchange for a gift card – Receive a gift card equivalent to the value of the returned item, which can be used for future purchases at your convenience.

Shipping Costs

• If the exchange is due to a manufacturing issue or an error on our part, we will gladly cover the return shipping costs.
• For exchanges based on personal preferences or sizing concerns, we kindly ask that customers cover the return shipping charges.

Exceptions

For hygiene reasons, earrings and certain personal items cannot be exchanged, unless they are found to have a manufacturing defect.