Exchange Policy

Zarbahaar Exchange Policy

At Zarbahaar, customer satisfaction is our top priority. We ensure every product is packed and delivered with care. However, if you wish to exchange an item, please carefully review our exchange policy below:

1. Eligibility for Exchange

You are eligible for an exchange if:

• You received the wrong product.

• The product is damaged or defective upon delivery.

• You notify us within 48 hours of receiving the order.

• The product is unused, in its original packaging, with all tags intact.

2. Non-Exchangeable Items

We do not accept exchanges for:

• Change of mind

• Products damaged due to misuse

• Items purchased during sales or promotions

• Custom or made-to-order pieces

3. How to Request an Exchange

To initiate an exchange:

1. Contact us on WhatsApp or Email within 48 hours.

2. Send clear pictures of the product and packaging.

3. Our team will verify and approve the request.

4. You may need to return the item via courier at your expense.

4. Timeframe for Exchange

Once approved, your replacement item will be shipped within 5–7 working days after we receive the original item.

5. Refund Policy

We currently do not offer refunds—only exchanges, unless the product is out of stock or unavailable after order confirmation.

Need Help?

For any concerns or questions regarding your order, reach out to our support team:
Phone: 02134543306
Email: info@zarbahaar.com